Terms of sale

These terms apply to every order of a MboaBot chatbot, on mboabot.com or on WhatsApp.

1. Seller and purpose

The seller is RICHENEL'S AI AGENCY SARL, a limited liability company under Cameroonian law, RCCM RC/YAO/2024/B/1323, NIU M062416904631T, registered office at Nkoabang, Yaoundé, Cameroun. E-mail: yvan.kamga@raia.cm. MboaBot is its brand.

The sale covers a WhatsApp chatbot built by our team for your business, and your management app, opened in the browser, on phone or computer.

2. Installation

The installation of your chatbot costs 10,000 FCFA. It is paid once, at the order.

3. Delivery

Our team delivers your chatbot within 48 business hours after receiving your complete information. It is delivered when it is ready to test.

Your information is complete when we have your business name, your opening hours and at least one catalogue source: a text, a link or a file.

These hours are counted Monday to Friday, Douala time, without Saturday, Sunday and fixed public holidays: 1 January, 11 February, 1 May, 20 May, 15 August and 25 December. Information received on Friday at 10 am means delivery by Tuesday at 10 am at the latest.

4. Cancellation and refund

• Before payment: you can cancel your order, nothing is due.
• After payment, construction not started: write to our team. It cancels the order and refunds your 10,000 FCFA.
• Construction started: the 10,000 FCFA are kept as soon as construction starts. If you cancel afterwards, your chatbot and your test stay open.
• If we do not deliver: the 10,000 FCFA are refunded as soon as the delivery deadline has passed and you ask for it, or as soon as we give up delivering. The chatbot is then archived.

Refunds are made by our team, outside the app.

5. Free test

Once your chatbot is ready, you test it for free on our WhatsApp number, from the numbers we have authorised on your chatbot, by writing TEST CHATBOT. The test has no time limit. It keeps anti-abuse limits: 30 replies per hour and per conversation. Past this threshold, the chatbot replies again the following hour.

6. Keeping the chatbot

Once the installation is paid, your chatbot is kept, with or without a plan, unless it is archived after a refund (section 4). It only answers your customers on your number and with a plan.

7. Plans

• Essentiel: 15,000 FCFA per month, 600 messages included. Replies, catalogue, orders, handover to you, management app.
• Pro: 30,000 FCFA per month, 1,500 messages included. All of Essentiel, payment in the chat, appointments.
• Business: 60,000 FCFA per month, 3,000 messages included. All of Pro, listening to your customers' voice notes, priority support.

A message is a reply from the chatbot to an end customer. Your replies and the test do not count. Included messages are counted per calendar month. Beyond them, you take a pack of 500 messages at 7,500 FCFA, credited to the current month, or a higher plan. The Enterprise offer stays on quote.

The plan is paid monthly, the first payment after the test. The first month starts at go-live on your number.

8. Unpaid due date

• We send you a reminder 3 days before the due date, on the day and the day after.
• 3 days after the due date, the chatbot is paused: your customers receive a waiting message.
• 30 days after the due date, the chatbot stops and no longer replies. Your app stays open, the history stays readable and sending is blocked.
• The chatbot resumes as soon as you pay.

9. Cancelling a plan

You can cancel at any time: the plan ends at the due date. No refund for a month already started.

10. Chatbot number

The chatbot answers on the number you entrust to us, subject to Meta's terms for WhatsApp Business. This number is no longer available in the WhatsApp application: you answer your customers from your app.

11. Support

• Business: human reply within 4 business hours.
• Essentiel and Pro: human reply within 1 business day.

For support, business hours run Monday to Saturday, 8 am to 8 pm, Douala time.

12. Payment

Payments go through CamPay, by MTN Mobile Money or Orange Money. Each confirmed payment triggers its invoice. When your customers pay in the chat, the money from your sales goes to your CamPay account.

13. Personal data

For your end customers' data, you are the controller and MboaBot is the processor. Details are in the privacy policy.

14. Governing law and complaints

For any complaint, write to yvan.kamga@raia.cm or on WhatsApp at +237 673 872 097 (type "human" to reach a team member). These terms are governed by Cameroonian law. Any dispute falls under the competent courts of Yaoundé, after an attempt at amicable settlement.